FAQs

Questions about products or need assistance with your order?

FAQs About Accounts & Orders

FAQs About Kings Sprayers®

What is a default shipping address?
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.

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Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it.

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Can I have more than one shipping address?

Yes. You can specify as many shipping addresses as you want.

If you live in the USA, the sales tax levied on a customer depends on the tax jurisdiction he comes under. For instance, if you purchase items for use in the State of California, USA, you would be charged California Sales Tax. If you live outside the USA, the taxes you pay depend on the country you live in. The tax zones are the various jurisdictions under which you could fall.

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How can I add a shipping address to my address list?
To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.

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Can I delete an address from my address list?
No. You cannot delete any address but you could change it by editing it.

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How do I make changes to an address in my list?
To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.

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How do I check the status of my order?
To check the status of an order, click on the Order Status link. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

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How do I cancel an order?
To cancel an order, you must contact our customer service executive either by email or through telephone and they will give you further information.

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What are the benefits of registration?
As a registered customer, you become entitled to special discounts and promotional pricing offers. These offers would become available to you not only on orders you place at our web store but also to orders through other channels.

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I already have an account with you. Do I need to register again on your web store?
The Sprayer Depot website was completely remodeled in February 2018. If you registered for the site, and have not reregistered for the new site since February 2018, you will need to create a new account. Please contact our Customer Service department if you need assistance with your online account.

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Can I place an order without registering my account?
Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.

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How can I place an order without using my credit card?
There are other payment options available at the Online Shop using which you can place an order. Select the option most suitable to you in the "Payment Method" area while creating an order. For example if you wish to pay by Check, select this option to create the order. You may send your check to our address by quoting your order number. If you need any further assistance, please contact our Customer Service Department.

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What should I do if I forget my password?
If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default E-mail address under "I am a registered user but forgot my password" and click on submit. We will send your password to your default E-mail address.

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What types of payment are accepted?
We accept payment through credit card, check, cash, wire transfer, and PayPal. If paying by check, you can mail your payment to our address. Please make sure to include the correct order number in the memo line of your check when sending your payment. If you need any further assistance, please contact our Customer Service Department.

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How do I track my order?
Click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.

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Do you have a catalog?
We do have a printed catalog, as well as a digital, interactive flipbook. The printed catalog is mailed out twice a year in the Spring and Fall. The digital version is the same catalog, but it is interactive with "clickable" products and embedded videos. Shop the digital catalog.

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I found a promo code online - will you honor it?
Sprayer Depot does not work with any third party coupon or deal sites (such as prmdeal.com), and any coupons or discounts found on them are not valid or accurate. Unfortunately these sites do not contact us and publish whatever they feel like without confirming. Due to this, we cannot honor the promo codes or discounts found on these third party websites.

Any legitimate promotions or discounts are published by Sprayer Depot on our digital and print materials including: our website, print and digital catalogs, social media and email blasts. Please feel free to contact us at 800-228-0905 or sales@sprayerdepot.com if you have a question about a deal or coupon. 

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How do I submit my tax exempt certificate?

Due to new laws and regulations Sprayer Depot now charges tax in the majority of states in the USA. If you are tax exempt, please create an account for our website here and then fill out this form. Please be sure to submit a PDF copy of your certificate. We will contact you when your account is ready for tax-exempt purchases. The turnaround time is very quick and we will do our best to keep any delays to a minimum. Please contact us if you have any questions or concerns.

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How do I handle a warranty issue?
If you have a product you feel is not working correctly, through no fault of your own, you can complete and submit the warranty request form. Our team will evaluate your submission and respond within 24 to 48 business hours (Monday through Friday, weekends excluded).

Important Warranty Request Form Instructions:

  • Please include any pictures of parts and equipment experiencing issues. Even if there appears to be "no visible" damage or problems, please send pictures as we will be required to provide these to the manufacturer.
  • If a PUMP is the problem, please provide pictures of SUCTION, BYPASS, and AGITATION PLUMBING.
  • The return shipping cost to send the product back to Sprayer Depot is NOT covered.
  • All warranties are subject to the manufacturer's discretion. Sprayer Depot is a reseller and an advocate on your behalf, but we do not have the final say on warranty claims. We will do our best to support you in your claim.

Warranty Request Form

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How do I return products?
If you need to return a product to Sprayer Depot, please complete the return authorization form. Our team will evaluate your submission and respond within 24 to 48 business hours (Monday through Friday, weekends excluded).

Important Information for Returning Products

  • All returns are subject to a 20% restocking fee.
  • Product must be UNUSED and in original packaging. Used products are NOT eligible for return.
  • Returns accepted up to 30 days from invoice date. If the invoice date is over 30 days, product is NOT returnable.
  • If Free Shipping was the outbound shipping method, the initial shipping cost will be deducted from the credit.
  • The return shipping cost to send the product back to Sprayer Depot is NOT covered.

Return Authorization Form

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How do I use my loyalty rewards points?

Learn all about the loyalty rewards program on the loyalty rewards FAQs page.

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What is your shipping policy for Kings Sprayers®?

Kings Sprayers shipping costs are calculated based on the weight of the sprayer, address type, and the distance shipped. Costs can be calculated in the online cart before/during checkout.  

Due to rising shipping costs assessed to Sprayer Depot by the carriers, we are no longer able to offer flat rate shipping on sprayers. We do not "mark up" any shipping costs, and only charge what we are charged for each order. 

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What is the Warranty on Kings Sprayers® & Kings Steel Sprayers®?

Kings Spot Sprayers, Skid Sprayers, 2-Wheel Turf & 4-Wheel Sprayers 

have a 5/5/1 Warranty. This covers the aluminum frame built by Sprayer Depot for 5 years, the tank for 5 years, and 1 year for parts and labor. This is limited to manufacturer defects. 

Kings 2-Wheel Highway Ready Sprayers & Kings Steel Sprayers have a 1/5/1 Warranty. This covers the 2-wheel highway ready trailer or steel frame for 1 year, the tank for 5 years, and the parts and labor for 1 year. This is limited to manufacturer defects.

Normal wear and tear, maintenance, and improper handling are not covered by either warranty.

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How can I learn more about Lawn Trucks by Kings Sprayers®?

Sprayer Depot is proud to offer the latest in lawn trucks spraying technology and innovation with our line of Kings Sprayers Lawn Trucks. You can learn more at www.LawnTruckDepot.com. 

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