Policies

Sprayer Depot's Policies

Same Day Shipping Guarantee 

In stock orders placed by 5:00 p.m. (ET) Monday through Friday ship the same day. Guaranteed! Or the shipping's on us.* Excludes sprayers, non-stock items, and LTL Freight. Please note, UPS Next Day Air® shipments are delivered the next business day. If you order on Friday, the order will be delivered on Monday. UPS offers Saturday delivery to select zip codes and addresses. Please contact one of our helpful Customer Service Technicians to verify if this option is available to you.

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Order Cancellation Policy

At Sprayer Depot, we strive to provide our customers with fast and efficient service, including same-day in-stock shipping. To ensure we meet our commitment to you, we have established the following order cancellation policy:

  1. Timeframe for Cancellations: Customers may cancel their orders within 30 minutes of placing them during our normal business hours, which are Monday to Friday, 8 AM to 5 PM (ET). Cancellations made outside of this timeframe may not be possible, as our order processing system has already initiated the picking and packing process.
  2. Same-Day In-Stock Shipping Guarantee: Our same-day in-stock shipping guarantee is based on the prompt processing of orders. By canceling an order within the specified time limit, we can prevent the order from reaching the packing stage and ensure it is not shipped out before the cancellation request is processed.
  3. Difficulty Recovering Packed Orders: Once an order has been packed and is on the dock, it becomes challenging for us to locate and creates inefficient bottlenecks to retrieve it. We have multiple daily pickups by our trusted carriers and they perform regular sweeps of our facility. Consequently, we cannot guarantee that we will be able to locate an order after it has been packed and prevent it from being shipped.
  4. Returns and RMA Requests: If you receive an order and wish to return it, we have a separate returns policy in place. To initiate a return, please request a Return Merchandise Authorization (RMA) through our designated process (Returns Policy). Our returns policy outlines the steps and conditions for returning products, ensuring a smooth and hassle-free experience.
  5. Credit Card Fees: In the event of a canceled order for in-stock items, Sprayer Depot reserves the right to deduct any credit card fees incurred during the initial transaction. These fees may include charges imposed by credit card processing companies or financial institutions.

We understand that unexpected circumstances may arise, and we appreciate your understanding of our cancellation policy.

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Coupons, Promos & Discount Codes

Sprayer Depot does not work with any third party coupon or deal sites (such as prmdeal.com), and any coupons found on them are not valid or accurate.

Any legitimate promotions or discounts are published by Sprayer Depot on our digital and print materials including: our websites, print and digital catalogs, social media and email blasts. Please feel free to contact us at 800-228-0905 or sales@sprayerdepot.com if you have a question about a deal or coupon. 

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Imposter Websites

They say imitation is the sincerest form of flattery, but we aren't flattered or impressed! Imposter websites claiming to be "Sprayer Depot" or "Kings Sprayers", or selling Kings Sprayers products occasionally pop up. Know how to spot the difference so you don't become a victim of an illegitimate online retailer.

Our websites, which are all protected with maximum online security, include:

  • SprayerDepot.com
  • KingsSprayers.com
  • LawnTruckDepot.com
  • Sprayer.shop (this URL is only used to link products in YouTube video descriptions and social media posts)

To learn more ways to spot imposter websites, please read this article.

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Terms and Conditions

Payment Methods: We accept Bank Wire Transfers, Visa, MasterCard, American Express, PayPal, and Discover.

Shipping Methods: We ship UPS, FedEx, USPS and LTL Freight. All merchandise is sold F.O.B. from our warehouse or drop ship origin. Orders are shipped Monday - Friday during business hours, excluding major holidays. 

Free Shipping:  All qualified orders over $100* (Excluding taxes, shipping and handling. Some product exclusions apply.) that ship parcel service (USPS, UPS, FedEx) in the contiguous 48 states enjoy Free Shipping at checkout. The carrier and transit time, generally 3-5 business days, will vary depending on the product and shipping address. Free Shipping may not be combined with any other offers or discounts. Orders shipped with Free Shipping may be returned in accordance with the Sprayer Depot Returns Policy, and may be subject to a restocking fee equal to the outbound shipping cost. We appreciate your business and look forward to serving you with the best spray equipment, delivered when you need it. Please contact us with any questions or concerns.
*Exclusions include Sprayers, Tanks & orders that ship LTL Freight.  Orders that ship to Alaska, Hawaii or internationally do not qualify.

By purchasing from Sprayer Depot you are agreeing to the terms & conditions set forth in our policies.

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QuickShip Kings Sprayers - Program Suspended

*DUE TO INCREASED DEMAND AND MATERIALS SHORTAGES, THIS PROGRAM HAS BEEN SUSPENDED TEMPORARILY. THESE MODELS ARE STILL AVAILABLE FOR PURCHASE, BUT WILL EXPERIENCE A LONGER LEAD TIME. WE CANNOT GUARANTEE QUICK SHIP OUT TIMES. 

Kings Sprayer models in the QuickShip program are shipped out within 48-72 hours, Monday through Friday. These models are our top sellers, and mostly assembled so we can get them out quick! 

At this time, 2-Wheel, 4-Wheel, and Skid frame QuickShip Sprayers are eligible for customization but may cause a short delay in shipping out, depending on what is modified. However, the 3-Point Hitch QuickShip Sprayers can now be customized with different pumps, boomless nozzles or booms, and hose reels. Minor customizations won't delay shipping, and customized sprayers will still ship out within 48-72 hours, Monday through Friday.

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Shipping Policy for Kings Sprayers

Kings Sprayers shipping costs are calculated based on the weight of the sprayer, address type, and the distance shipped. Costs can be calculated in the online cart before/during checkout.  

Due to rising shipping costs assessed to Sprayer Depot by the carriers, we are no longer able to offer flat rate shipping on sprayers. We do not "mark up" any shipping costs, and only charge what we are charged for each order. 

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*Flat Rate Shipping Exclusions

Kings Sprayers larger than 200 gallons and/or custom-built sprayers are EXCLUDED from Flat Rate Shipping. This includes sprayers with dual tanks totaling over 200 gallons, multiple hose reels, custom frames or booms, or any other modifications made to a published Kings Sprayers model, or a custom-built sprayer.

Please contact our Customer Service Department with any questions on flat rate shipping, or for a shipping quote. 

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Damaged Shipments

Merchandise does not leave Sprayer Depot® damaged.  It is the responsibility of the freight carrier to deliver merchandise in good condition. Please inspect all deliveries in the presence of the shipper at time of delivery. Notify the freight carrier immediately if any damaged merchandise is received.  Leave the merchandise, along with its original carton and packing material for the freight carrier to inspect.  Failure to keep the original carton and packing material may result in an unfavorable damage claim from the freight carrier.

By purchasing from Sprayer Depot you are agreeing to the terms & conditions set forth in our policies.

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Catalog Prices and Product Availability  

All prices are subject to change. Product availability changes daily. Please call or email to inquire about product stock levels: 800-228-0905 or sales@sprayerdepot.com.

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Warranty

All items sold from Sprayer Depot® are subject to the warranty of the manufacturer of the merchandise. Please allow 2-3 weeks for warranty claims to be processed by the manufacturer (this clock starts after our team has your completed warranty request form, which is available below).

  • If the product is found to be defective it will be replaced/repaired at no cost to the customer. Unfortunately, monetary refunds are not available through the warranty process. In the case of a warranty claim, shipping charges on the initial order are not credited. Also, the customer is responsible for the shipping/freight charges when sending back products for warranty claim.
  • If the original manufacturer does not find the product to be defective, or identifies the issue as caused by improper use/installation, the original manufacturer has the final say and Sprayer Depot must abide by their evaluation. We are the distributor and will fight for you but, unfortunately, the decision is not ours in most cases. 
  • Warranty issues MUST go through the proper process, allowing the original manufacturer adequate time to evaluate and process the request. Simply challenging the credit/debit card charge will trigger an investigation by the credit card company. Sprayer Depot will deny all chargeback requests that attempt to circumvent the warranty process. By purchasing from Sprayer Depot you are agreeing to the warranty process set forth in our policies.

If you have a product you feel is not working correctly, through no fault of your own, you can complete and submit the warranty request form. Our team will evaluate your submission and respond within 24 to 48 business hours (Monday through Friday, weekends excluded).

Important Warranty Request Form Instructions:

  • Please include any pictures of parts and equipment experiencing issues. Even if there appears to be "no visible" damage or problems, please send pictures as we will be required to provide these to the manufacturer.
  • If a PUMP is the problem, please provide pictures of SUCTION, BYPASS, and AGITATION PLUMBING.
  • The return shipping cost to send the product back to Sprayer Depot is NOT covered.
  • All warranties are subject to the manufacturer's discretion. Sprayer Depot is a reseller and an advocate on your behalf, but we do not have the final say on warranty claims. We will do our best to support you in your claim.

Warranty Request Form

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Kings Sprayers Warranty

Kings Sprayers 3-Point Hitch, 2-Wheel Turf, Skid and Spot Sprayers come with a 5/5/1 warranty: 5 year frame / 5 year tank / 1 year parts and labor (limited to manufacturer defects).

Kings Sprayers Highway Ready and Kings Steel Sprayers come with a 1/5/1 warranty: 1 year frame / 5 year tank / 1 year parts and labor (limited to manufacturer defects).

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International Shipping

Shipping fees for international orders (those shipped outside the U.S.) are subject to additional fees, including, but not limited to, duties and taxes to be paid by the customer. The amount of applicable duties and taxes will vary by country and are set by the destination country. Since international shipping fees calculated by UPS are based on a number of factors (including, without limitation, the desired shipping method and speed, the contents of and number of items in your order, the weight of the items in your order and the location to which the order is shipping), shipping charges will vary per destination. Shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates*.

*Shipments that are delayed due to causes beyond Sprayer Depot’s control including, but not limited to: the unavailability or refusal of a person to accept delivery of the shipment, acts of God, natural disasters, war risks, acts of terrorism, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, insufficient information provided by a customer, the application of security regulations imposed by the government, or otherwise applicable to the shipment, riots, strikes or other labor disputes, civil unrest, disruptions in national or local air or ground transportation networks , disruption or failure of communication and information systems, and adverse weather conditions.

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Tax Exempt Certificate

How do I submit my tax exempt certificate: Due to new laws and regulations, Sprayer Depot now charges tax in most states in the USA. If you are tax exempt, please create an account for our website here and then fill out this form before placing your order. We will contact you when your account is ready for tax-exempt purchases. The turnaround time is very quick and we will do our best to keep any delays to a minimum. Please contact us if you have any questions or concerns.

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Stock Levels

Due to the breadth of products we offer and the amount of orders we receive stock levels change by the minute/hour and we are unable to update each product accurately.  Please contact us before ordering to check current stock.  If you place an order and we are out of stock you will be contacted by phone and/or email. 

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